SurePact is a software venture founded in 2017 by Megan Avard that provides a single solution risk management platform for the delivery of project, contract and grant management information to their clients. SurePact’s software supports project managers to identify, mitigate and manage risks for projects, which could be wide-ranging in scope.
Megan Avard is not a typical tech-entrepreneur. In fact, her family expressed their surprise at her starting SurePact three years ago, as she’s not the most tech-savvy in her household. But Megan was not deterred. With over 25 years of project and contract management experience, Megan was unable to find one software platform that integrated project, risk and contract management to deliver infrastructure projects and support Council processes. She resigned from a senior executive management position, incorporated the name SurePact, and completed the 12-week program Startup Onramp to develop her startup.
SurePact grew from a one-person startup in 2017 to an eight-person team in 2020, providing value to its local government and corporate clients. SurePact was positioned for their scale-up phase when the COVID-19 restrictions were imposed.
When the COVID-19 crisis hit, most of SurePact’s clients went into disaster management mode. Infrastructure and construction projects ground to a halt, as organisations’ leaders were coming to terms with the crisis and deciding on the appropriate steps to take. Megan was concerned for her staff, her business and her clients. She knew the impact would be severe.
As the CEO Megan prepared to take no salary. She had frank conversations with her staff about the potential impact of the pandemic and proactively encouraged them to be ready to claim JobSeeker if needed. SurePact’s team was well-prepared to work remotely using platforms such as Microsoft Teams. Megan maintained a focus on building SurePact’s culture, keeping up team spirit and morale with regular team meetings during lock down that included light-hearted activities.
Megan was concerned for her staff, her business and her clients. She knew the impact would be severe.
Megan implemented regular meetings with her Advisory Board and Leadership Team to discuss strategic options. She sought advice from her accountant regarding the government stimulus packages. This process helped Megan to ‘hunt’ for a solution to stabilise SurePact and save the business.
SurePact’s customer focus had the team responding with empathy to their clients’ situations, enquiring if they and their families were alright. SurePact works with some remote communities, so Megan was aware of the extra risks some of these communities faced.
Despite COVID-related challenges, SurePact continued its business development journey. Some of the highlights during the few months to September 2020 include:
SurePact will continue their growth plans as their software solutions are designed to meet customer needs and requirements. While their current primary focus is local government, the software is repeatable to other industry sectors, such as construction and mining, as well as the non-profit sector.